Refund and Returns Policy
Effective Date: December 5, 2024
At Ledroyalrion, we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied with your product, we offer a comprehensive refund and return policy to ensure a hassle-free experience.
1. Eligibility for Returns
Our return policy applies to all items purchased directly from our website, ledroyalrion.com, under the following conditions:
- Damaged or Defective Items: If your item arrives damaged or defective, we will offer a full refund or replacement at no additional cost. Please contact our customer support team within 14 days of receiving your order for assistance.
- Change of Mind: If you change your mind about your purchase, we offer returns within 30 days from the date of delivery. The item must be unused, in its original packaging, and in resalable condition.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] or (573) 555-1234 with your order number and a brief description of the reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number. You must include this number when returning your item to help us process your return quickly.
- Packaging: Please return the product in its original packaging, including any accessories, documentation, or gifts that were included with the original shipment.
3. Refunds
After we receive and inspect your return, we will process your refund to the original payment method. Please note that it may take 5-7 business days for your refund to appear in your account, depending on your bank or payment provider.
- Full Refund: If you are returning an item due to damage, defect, or a mistake on our part, you will receive a full refund, including shipping charges.
- Partial Refund: If you are returning an item for reasons other than damage or defect, the original shipping charges may not be refunded, and a restocking fee of up to 15% may apply.
4. Non-Returnable Items
Some items may not be eligible for return, including:
- Personalized or Custom Products: Items that have been customized or personalized are not eligible for returns or refunds unless they arrive damaged or defective.
- Final Sale Items: Certain clearance or final sale items are not eligible for returns or refunds. These will be clearly marked on the product page.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
6. Shipping Costs
Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items. We recommend using a trackable shipping service to ensure that your return is received safely. Ledroyalrion is not responsible for items lost during return shipping.
7. International Returns
If you are returning an item from outside the United States, please note that international shipping costs are non-refundable. You may also be responsible for customs duties or taxes associated with the return. Please contact our customer service team for further assistance.
8. Contact Us
If you have any questions regarding our Refund and Returns Policy or need further assistance with a return, please contact us at:
Ledroyalrion
Website: ledroyalrion.com
Email: [email protected]
Phone: (573) 555-1234
Address: 245 Evergreen Street, Jefferson City, MissouriWe are here to help and ensure that your shopping experience with Ledroyalrion is as smooth as possible. Thank you for choosing Ledroyalrion!